Human Quality 1 | .053 | .744 | .258 | -.040 | .071 | -.015 |
Human Quality 2 | .264 | .854 | .148 | -.054 | .017 | .052 |
Human Quality 3 | .254 | .784 | .025 | .039 | .175 | .028 |
Human Quality 4 | -.101 | .612 | .226 | .253 | .276 | .403 |
Human Quality 5 | -.025 | .654 | .046 | .155 | .252 | .250 |
System Quality 1 | .135 | .171 | .770 | .007 | .286 | .007 |
System Quality 2 | .028 | .126 | .837 | .074 | -.086 | -.254 |
System Quality 3 | .024 | .189 | .802 | .157 | -.092 | .195 |
Result Quality 1 | -.049 | .021 | .292 | .777 | .209 | .276 |
Result Quality 2 | .013 | .130 | -.106 | .800 | -.037 | -.262 |
Result Quality 3 | -.008 | -.034 | .125 | .833 | .213 | .142 |
Service Value 1 | .228 | .080 | -.048 | .155 | .779 | -.015 |
Service Value 2 | .318 | .267 | .111 | .348 | .590 | .092 |
Service Value 3 | .120 | .273 | .069 | .049 | .669 | .207 |
Satisfaction with Service 1 | .429 | .258 | .004 | .006 | .376 | .509 |
Satisfaction with Service 2 | .590 | .137 | -.076 | .080 | .254 | .573 |
Satisfaction with Service 3 | .548 | .263 | -.106 | .066 | -.006 | .681 |
Service Reliability 1 | .682 | .169 | .253 | .006 | .221 | .173 |
Service Reliability 2 | .889 | .100 | .077 | .081 | .085 | .003 |
Service Reliability 3 | .848 | .058 | .013 | -.008 | .064 | .021 |
Service Reliability 4 | .680 | .061 | -.034 | -.247 | .292 | .266 |