Table 5. Statistical analyses of survey answers.

Type Category Specification N %
Type of food delivery app What kind of app do you usually use to order food? A. Baemin 26 55.3
B. Yogio 11 23.4
C. Coupang Eats 7 14.9
D. Shuttle 3 6.4
Usage frequency How many times a month would you say you use food delivery apps? A. 1–4 times a month 14 29.8
B. 5–9 times a month 20 42.6
D. More than 10 times a month 13 27.6
App interface How satisfied are you with the interface of the mobile app? A. Absolutely satisfied 5 10.6
B. Satisfied 25 53.3
C. Not satisfied 17 36.2
App interface What is the most uncomfortable point with using the application? A. Usability 7 14.9
B. Language options 29 61.7
C. Application interface 11 23.4
What language would be more convenient for using the application? A. English 33 70.2
B. Korean 14 29.8
If, it is English, what type of translation would be more convenient? A. Full translation to English 29 87.8
B. Transcription from Korean into English 4 12.2
Do you think the app’s interface is user-friendly for people with medical or religious restrictions? A. A lot 6 12.8
B. A little bit 23 48.9
C. Not at all 18 38.3
Points to improve What are the features that you think you need but are missing from the mobile food delivery app? A. Calories and nutrition information 13 27.6
B. Language option 10 21.2
C. Food description and food preparation method 10 21.2
D. Allergy information 9 19.1
E. Religion restriction indicators including vegetarianism and halal food 7 14.9
F. Ingredients origin information 6 12.7
G. Pungency indicators 5 10.7
H. Payment by foreigner cards 2 4.3
I. Portion size information 1 2.1
J. The strength of alcohol 1 2.1
K. Types of packing 1 2.1
L. Compliance with hygiene and requirements 1 2.1
M. Delivery times 1 2.1
N. Exclusive benefits for VIP users 1 2.1