Table 1 ISO 9241-11 evaluation applied to e-Museum.

ISO 9241-11 Problem Solution
Effectiveness • Searches fail if you don't know the exact terminology.• Searching for similar concepts/themes is impossible. Introducing semantic search, thesaurus, and concept-based search.
Efficiency • No expanded search with a single search.• Lack of visual navigation increases search time. Introducing a high-resolution image viewer, automatic presentation of related artifacts, and visual navigation.
Satisfaction • Provides identical search results.• No interest-based search. Provides personalized recommendation algorithms and navigation paths based on user logs.
Context of use • Access is not available to multilingual users. Application of multilingual thesaurus mapping based on ISO 25964.
Interpretability • Lack of contextual information.• Low utilization in education and research. Providing relationship information based on knowledge graphs (era, region, use, etiquette, etc.)