| Object of Development | Developing the process capability of IT outsourcing service provider & management of relationship with the ITO user | Database organized for easy understanding of best practices in the IT service management field |
| Focus | Certification of comprehensive process maturity for the management of ITO business cycle and projects | Improvement of IT service operation & support tasks |
| Coverage | Entire life cycle and support process | IT service operation & support |
| Evaluation Method | Measurement of phased maturity at organization levels through CMU or other qualified institutions | Verification of internalization capability of ITIL by senior panel |
| Certification | 2~5-level certification for organizational maturity | Examination of compliance with the BS15000 standard |