Table 10. Result of Hypotheses Testing.

Hypothesis		Path Coefficient	SE	CR	P	Standardized Path Coefficient	Adopt/Reject
Human Quality	Service Value	0.420	0.097	4.343	***	0.556	Adopt
Human Quality	Service Reliability	0.223	0.180	1.239	0.215	0.174	Reject
System Quality	Service Value	-0.067	0.079	-0.847	0.397	-0.089	Reject
System Quality	Service Reliability	-0.185	0.132	-1.400	0.161	-0.146	Reject
Resulting Quality	Service Value	0.254	0.060	4.196	***	0.464	Adopt
Resulting Quality	Service Reliability	-0.149	0.115	-1.291	0.197	-0.161	Reject
Service Value	Service Satisfaction	1.149	0.328	3.495	***	0.678	Reject
Service Value	Service Reliability	0.089	0.157	0.566	0.572	0.061	Reject
Service Satisfaction	Service Reliability	0.644	0.110	5.839	***	0.743	Adopt