| Subject | χ2 | χ2 DF | P (≥.05) | RMR (≤.08) | Remarks |
|---|---|---|---|---|---|
| Human Quality | 21.254 | 9 | .011 | .018 | |
| Human Quality | 14.096 | 5 | .015 | .017 | Human quality 6 is removed. |
| System Quality | 70.268 | 9 | .000 | .044 | |
| System Quality | 0 | - | - | 0 | System qualities 4, 5, and 6 are removed. |
| Result Quality | 70.590 | 5 | - | .078 | |
| Result Quality | 0 | - | - | .035 | Result qualities 4 and 5 are removed. |
| Service Value | - | - | .273 | .000 | |
| Satisfaction with Service | - | - | - | .000 | |
| Service Reliability | 2.599 | 2 | .273 | .009 |