| Human Quality | * The staff in charge quickly processes the requested ITSM service.* The staff in charge processes the task ITSM service flexibly considering the circumstances.* The staff in charge is kind and polite.* The staff in charge makes an effort to reduce the waiting time.* The staff in charge explains the procedure, terms, and regulations in simple terms.* The staff in charge shows willingness to help actively. |
| System Quality | * Manage input information safely in ITSM.* Satisfied with the ITSM design.* Searching the necessary information in ITSM is convenient.* All the services provided by ITSM are easy to use.* I trust the security of ITSM.* Page loading in ITSM is fast. |
| Resulting Quality | * ITSM processes the task by prioritizing public interest.* ITSM’s operating system and policy are systematic.* ITSM makes an effort to develop creative services.* ITSM provides roles and services that meet the expectations on IT service. |
| Service Value | * ITSM is worthy of the time spent.* ITSM provides service commensurate with the effort made.* The development cost of ITSM is worth it. |
| Service Satisfaction | * I am satisfied with the ITSM service.* I am satisfied with the attitude of the staff in charge of IT service.* I am satisfied with the competence of the staff who processed the ITSM service task. |
| Service Reliability | * I trust the competence of the staff in charge of ITSM service.* I trust the staff in charge of ITSM service in general.* I trust all the steps of ITSM service processing.* I trust the sincerity of the staff in charge of ITSM service. |