| Human Quality | System Quality | Resulting Quality | Service Value | Service Satisfaction | Service Reliability | |
|---|---|---|---|---|---|---|
| Human Quality | 0.530 | - | - | - | - | - |
| System Quality | 0.190 | 0.548 | - | - | - | - |
| Resulting Quality | 0.039 | 0.104 | 0.562 | - | - | - |
| Service Value | 0.373 | 0.077 | 0.298 | 0.443 | - | - |
| Service Satisfaction | 0.249 | 0.002 | 0.048 | 0.411 | 0.659 | - |
| Service Reliability | 0.144 | 0.042 | 0.001 | 0.361 | 0.630 | 0.580 |